Fonsalve

Reference builds

How we solve each family of problem.

Five builds with synthetic data. They are neither clients nor finished products: they are how we approach a specific kind of operation.

Quotation Intake

Reference build

Requests arrive by email with drawings attached and nobody knows how many are open.

Flow
Intake → customer, material and deadline extracted → revision check → review → opportunity
Human decision
The bid owner confirms scope and margin before anything is created.
Observable result
A single queue with status, owner and deadline visible.
  • Systems that could connect
  • Microsoft 365
  • ERP
  • SharePoint
  • SQL

Knowledge & Evidence

Reference build

The answer exists, but it lives across SharePoint, inboxes and three people's memory.

Flow
Question → permission-aware search → answer with citations → expert confirmation
Human decision
Nothing ships without a linked source and someone validating it.
Observable result
Answers with checkable provenance and reusable questions.
  • Systems that could connect
  • SharePoint
  • Microsoft 365
  • API
  • Archivos

Service Operations

Reference build

Issues arrive through three channels and priority depends on who shouts loudest.

Flow
Intake → classification → proposed priority → assignment → follow-up
Human decision
A person confirms priority; the system only proposes it.
Observable result
First response time measurable by channel and type.
  • Systems that could connect
  • Correo
  • ERP
  • API
  • Portal

Operational Control

Reference build

Nobody sees the real state until someone builds a spreadsheet on Friday.

Flow
Process events → consolidated state → exceptions → owner
Human decision
Exceptions escalate to a named person, not to a shared inbox.
Observable result
One view of what is stuck, since when and who owns it.
  • Systems that could connect
  • SQL
  • ERP
  • API

Map a workflow