Reference builds
How we solve each family of problem.
Five builds with synthetic data. They are neither clients nor finished products: they are how we approach a specific kind of operation.
Quotation Intake
Reference buildRequests arrive by email with drawings attached and nobody knows how many are open.
- Flow
- Intake → customer, material and deadline extracted → revision check → review → opportunity
- Human decision
- The bid owner confirms scope and margin before anything is created.
- Observable result
- A single queue with status, owner and deadline visible.
- Systems that could connect
- Microsoft 365
- ERP
- SharePoint
- SQL
Knowledge & Evidence
Reference buildThe answer exists, but it lives across SharePoint, inboxes and three people's memory.
- Flow
- Question → permission-aware search → answer with citations → expert confirmation
- Human decision
- Nothing ships without a linked source and someone validating it.
- Observable result
- Answers with checkable provenance and reusable questions.
- Systems that could connect
- SharePoint
- Microsoft 365
- API
- Archivos
Service Operations
Reference buildIssues arrive through three channels and priority depends on who shouts loudest.
- Flow
- Intake → classification → proposed priority → assignment → follow-up
- Human decision
- A person confirms priority; the system only proposes it.
- Observable result
- First response time measurable by channel and type.
- Systems that could connect
- Correo
- ERP
- API
- Portal
Operational Control
Reference buildNobody sees the real state until someone builds a spreadsheet on Friday.
- Flow
- Process events → consolidated state → exceptions → owner
- Human decision
- Exceptions escalate to a named person, not to a shared inbox.
- Observable result
- One view of what is stuck, since when and who owns it.
- Systems that could connect
- SQL
- ERP
- API
Map a workflow